I'm trying to place an order and get an 'Charge declined' error message.

This message usually appears when you don't have enough funds to cover the cost of the invoice being generated. If you are sure you have enough funds available you should contact your bank as they may have flagged the transaction as being possible fraud. If you have already spoken to your bank and they have confirmed there are no issues with the card, we would advise using a different card to complete your order or consider another payment method. We do accept payment via PayPal and Direct Debit. Direct Debit can be arranged by either sending an email to accounts@suncoasthosting.com.au or contacting us via our live chat.

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Do you support SFTP?

SFTP is activated if you have SSH access. If not, you need SSH access to be able to& ;use SFTP.

Can I update my information while my order is being processed?

Unfortunately, your information cannot be updated while your order is being processed. You can...

Do we offer SSL certifications ?

SSL Certificates are available to purchase from Suncoast Hosting through your my account area at...

How can I find my client ID?

We currently do not have a Client ID system in place. We verify your account via other means.

How can I find out what my plan includes?

Details of the Suncoast Hosting plans can be found at: www.suncoasthosting.com.au.