How long do you keep my account details in your system?

We keep account details in our system for 30 days after a cancellation has taken place, but under certain circumstances we can retain it in our system longer. Your website content is only kept for 7 days then it is removed from the server.

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Do you support SFTP?

SFTP is activated if you have SSH access. If not, you need SSH access to be able to& ;use SFTP.

Can I update my information while my order is being processed?

Unfortunately, your information cannot be updated while your order is being processed. You can...

Do we offer SSL certifications ?

SSL Certificates are available to purchase from Suncoast Hosting through your my account area at...

How can I find my client ID?

We currently do not have a Client ID system in place. We verify your account via other means.

How can I find out what my plan includes?

Details of the Suncoast Hosting plans can be found at: www.suncoasthosting.com.au.